Privacy Policy

THE “QUALITY ONE” PLATFORM PRIVACY POLICY

1. What is the Quality One Platform? 

Quality One is a proprietor a company incorporated under the laws of India, as a part of our business objective, operate mobile applications by the name Quality One and website called https://www.qualityone.in collectively referred as the (Quality One Platform) that facilitates services its users  to trade with a wide variety of buyers and sellers in India’s agri-marketplace and record and manage their trades seamlessly with minimum effort. Quality One Platform also allows Users to pay and collect money from buyers and sellers across India, via multiple payment options.

2. What is this Privacy Policy?

This Privacy Policy (the Privacy Policy) describes how and why the Quality One Platform collects, uses, transfers and discloses the information provided by the Users. All Users shall be bound by this Privacy Policy and the Company shall not use any information supplied by Users, except in accordance with this Privacy Policy.

By clicking on ‘I/We Accept’ during the sign-up process, users agree to and accept the terms and conditions provided under this Privacy Policy, read in addition to the Quality One Platform terms (Terms & Condition) (accessible here). Users who do not agree with the terms set out in this Privacy Policy and the Terms are advised to refrain from accepting them and are also advised to refrain from using any Services. Users visit to and/or use of the Quality One Platform and any dispute over privacy is subject to this Privacy Policy and the Terms & Condition. 

3. What is Sensitive Personal Data or Information?

Under the Privacy Rules, sensitive personal data or information of a person means and includes such personal information about that person relating to the following (Personal Information):

Passwords;

Information such as bank accounts, credit and debit card details or other payment instrument details (Information);

Physical, physiological and mental health condition;

Sexual orientation;

Medical records and history; and

Information received by body corporates under lawful contract or otherwise.

There is also certain information which will be collected from Users such as addresses, email addresses, telephone numbers, address proof and identity proof, User photographs and other contact information which may be used to personally identify Users directly or indirectly either from the collected information alone or from said information combined with other information which the Company may have access to about the User (Personally Identifiable Information). It is important to note that information that is freely available in the public domain, or accessible under the Right to Information Act, 2005, or any other law will not be considered Sensitive Personal Information, or as Personally Identifiable Information. Sensitive Personal Information and Personally Identifiable Information is collectively referred to as (User Information).

4. What Sensitive Personal Information and Personally Identifiable Information does the Company collect from Users?

The Company will only collect User Information that is necessary for the purposes of rendering the Services and will not further process it in a manner that is incompatible with those purposes unless otherwise consented by the User. 

a. Sensitive Personal Information:

In the course of transacting on the Quality One Platform, the Company may provide the Users the option to pay with a credit card, wire-transfer, or debit card through the Quality One Platform’s third-party payment gateway provider or any other platform. This third-party payment gateway provider may be required to collect certain Financial Information from Users including, but not restricted to, their Financial Information. The Financial Information so collected will only be used for billing and payment for the use of the Services through the Quality One Platform. The processes of verifying the Financial Information will be entirely conducted by Users and the Quality One Platform shall have no part in such processes. 

b. Personally, Identifiable Information: 

The Company may collect the following PII from its Users in the normal course of a User’s use of the Quality One Platform:

i. Account number, mobile number, business name, PAN number, date of birth, full name, address, masked Aadhar number 

c. Automatically Generated Information: 

When a User visits the Quality One Platform, the Company automatically receives the following information:

Uniform resource locator of the site from which such user visits the Quality One Platform;

Details of the website such User is visiting on leaving the Quality One Platform;

The internet protocol (IP) address of each user’s computer operating system;

Type of web browser the user is using, email patterns; and

The user’s internet service provider.

d. Locations

The Company may with consent of the User, also access, collect and/ or store information regarding the User’s location via the Quality One Platform, which includes but is not limited to their global positioning system coordinates vis-Ã -vis the device used to access the Quality One Platform. The location data collected does not include any Personally Identifiable Information about the Use. 

e. Telephone Calls and Other Communications Received from Users:

Subject to applicable laws, the Company may keep records of telephone calls, emails, transactional SMS and other channels of communication received from and made to Users for the purpose of administration of Services, research and development, training, business intelligence, business development, or for User administration. The Quality One Platform may share the telephone records, emails, SMSs and other communications received from Users with third parties when required by law or when required to provide or facilitate the User with the Services.

In addition to the User Information collected by the Company (as outlined above), the Company may also collect other types of information which are not directly or indirectly linked to a User and which is aggregated, anonymized or de-identified including mobile phone resources, files and media, contact list, call, logs, telephony functions, camera, microphone, location or any other facility necessary for the purpose of onboarding/KYC requirements, etc, with explicit consent of the user. Such information is collected in order to improve the services we provide to you

Please note that all User Information is collected by the Company on an as-is basis and the Company shall not be responsible for the authenticity of the User Information provided by Users

Further, without prejudice to the above and subject to applicable laws, you hereby expressly consent to providing the following permissions to us in relation to the respective data usage: 

User Permission required Data Usage

SMS data (Transactional SMS) To understand User’s income and spending patterns thereby helping us or our affiliates in the credit evaluation and facilitating higher limits and faster approval rates.

Phone Permission To collect and monitor specific information about a User’s device including hardware model, operating system and version, unique device identifiers like IMEI and serial number, user profile information to uniquely identify the devices and ensure that unauthorized devices are not able to act on User’s behalf to prevent frauds

App Permission This app collects your installed applications on the device to enable understanding the usage of applications like VPN, gaming applications and others for fraud detection and understanding your risk profile, during the lending journey.

5. When does the Company collect User Information?

The Company collects User information from Users when Users register on the Quality One Platform, and place and order, subscribe to a newsletter, or enter information on the Quality One Platform. The Company may use email, app notifications, short message service (SMS) transactional, multimedia message service (MMS) or other forms of communication (such as WhatsApp) to share information with Users about certain promotions or features regarding the Quality One Platform which the Company or its affiliates, subsidiaries, business partners, advertisers and sponsors may choose to offer. Users may receive such communication when they opt to receive the same or have consented to the same during the registration process 

6. Who has access to your information? 

a) Employees, Authorised Personnel and Affiliates 

All information that is collected, stored, processed or disclosed to the Company by Users is accessible only to authorised personnel and employees of the Company on a need-to-know basis. All employees and data processors, who have access to and are associated with the processing of User Information are obliged to respect its confidentiality. The Company may also disclose User Information to its affiliates for business purposes, such as for the promotion, sales or marketing of such affiliates’ services.

b) Government Institutions or Authorities

 The Company may be required to disclose User Information to governmental institutions or authorities under any law or judicial decree. The Company may disclose User Information in its sole discretion, in case Quality One deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply this Privacy Policy or the Terms. The Quality One Platform shall not be responsible for the manner or method in which such institutions and authorities use or disclose such User Information.

c) Other Parties

The Quality One Platform may share/use User Information with the other parties (, payment gateway service providers, logistics service providers, affiliates entity etc.) for the purposes of:

providing services, technical support, etc. in relation to the Services and enhancing User experience; or

detecting and preventing identity theft, fraud or any other potentially illegal acts; or

monitoring enhancing User interest and engagement, including through promotional activity, personal messages to users using Personally Identifiable Information provided by Users, etc; or

processing the purchase of Services on the Quality One Platform directly or through its affiliate’s entity.

d) Merging/Acquiring Parties/Investing Parties

In the event that the Company is merged with or acquired by another business entity, it will be required to transfer all User Information to such merging or acquiring party. We may also share User Information with bona fide potential investors and investors. In such cases, the Company will take all reasonable efforts to make sure that the User Information is protected by the merging, acquiring, or investing entity, in conformity with applicable laws.

e) Third Party upon Sale

The Company may also disclose or transfer the User Information provided by Users, to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of the Company. Any third party to which the Company transfers or sells its assets (such as the Quality One Platform) will have the right to continue to use the User Information that Users provide to the Company.

f) Third Party Sites 

The Company does not exercise control over the websites displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit User Information from Users, for which the Company shall not be held responsible or liable. The Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does the Company guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion of such websites does not imply any endorsement by the Company of such websites, the websites’ provider, or the information on the website.

7. How do we use your information?

The Company may use the User Information collected from the User when said Users register, make a purchase, sign up for the Company newsletter, respond to a survey or marketing communication, or when Users use certain other application features of the Quality One Platform in the following ways:

a. To identify the User, to understand their needs and resolve disputes, if any.

b. To personalize User experience and to allow the Company to deliver the type of content and product offerings in which Users are most interested.

c. To improve the Quality One Platform in order to better serve Users.

d. To set up, manage and facilitate the offer of products, and to enhance the Services and Credit Services (as applicable) to meet User requirements.

e. To allow the Company to better service Users by responding to User customer service requests.

f. To provide ongoing Services and Credit Services (as applicable).

g. To administer a contest, promotion, survey or other Quality One Platform features, and to keep Users apprised of the Quality One Platform promotions and offers.

h. To quickly facilitate the processing of User transactions by third party payment gateways.

i. To ask for the ratings and reviews of services or products offered on the Quality One Platform

j. To meet legal and regulatory requirements.

k. To resolve technical issues and troubleshoot problems that may arise in the Services, the Credit Services, or the Quality One Platform.

l. To detect and protect the Company and the Quality One Platform from error, fraud and other criminal activities.

m. To enforce the Terms.

n. Other reasons which, prior to being put into effect, shall be communicated to Users through an update carried out to this Privacy Policy.

8. How do we protect your information?

The Company has implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the User Information that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. While the Company is committed to maintaining confidentiality of all User Information, it shall not be responsible for any breach of security or for any action of any third parties that receive a User’s User Information due to events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to the Company’s computers and storage devices, computer crashes, breach of security and encryption, etc. All information collected from the Users by the Company via the Quality One Platform is maintained in electronic form on servers and/or cloud systems and shall be accessible by certain employees of the Company. The User Information collected by the Company is stored by Bigrock cloud servers, India

The User Information may also be converted to/stored in physical form (such as hard drives or server racks) from time to time. Regardless of the manner of storage, the Company shall make commercially reasonable efforts to ensure that the User Information is rendered confidential and that the Company will only disclose such User Information in accordance with the terms of this Privacy Policy. 

9. Retention of User Information

User Information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. The Company shall cease to retain User Information, or remove the means by which the User Information can be associated with particular Users, as soon as it is reasonable to assume that the purpose for which that User Information was collected is no longer being served by retention of the User Information.

10. Withdrawal of User Consent

Users may withdraw their consent for the collection, use and/or disclosure of User Information in the Company’s possession or control by submitting a request to cloud [queries@qualityone.in]. The Company will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose said User’s User Information as per their request.

Depending on the extent of a User’s withdrawal of consent for us to process User Information, it may mean that said User will not be able to further use or access the Quality One Platform and avail Services.

11. Users Right to Review and Modify User Information

Users can access their User Information at any time to review the same. Users can seek to rectify any inaccurate or deficient User Information, and the Company may rectify it if feasible.

12. Do we use Cookies?

We will use cookies for tracking purposes and for the collection of relevant meta data. Users can choose to have their devices warn them each time a cookie is being sent, or Users can choose to turn off all cookies. Users may do this through their device browser settings. As Users may use different browsers, Users may look at their browser’s help menu to learn the correct way to modify their cookies 

If Users turn cookies off, some of the Quality One Platform’s features that make User experience more efficient may no longer function as intended.

13. Changes in Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Quality One Platform. If the Company makes any material changes to this Privacy Policy, the Company will notify Users that the policy has been updated, so that Users are aware of what information is collected by the Company, how it is used, and under what circumstances, if any, can the Company use and/or disclose it. The Company may push updates to the Users at regular intervals to fix production bugs and provide a better experience to the Users on Quality One Platform. In some of these instances, the Users will be required to install the updates in order to continue to use and make the best use of the Quality One Platform. Your continued use of our services confirms your acceptance of our Privacy Policy, as amended.

14. Questions and Contact Information

If there are any questions regarding this Privacy Policy, you may contact us using the information below :

Grievance Officer: Dinesh

Contact Details: info@qualityone.in